At GemRishi, we prioritize customer satisfaction and strive to ensure a hassle-free experience for all our customers. Our cancellation and refund policy is designed to provide transparency and clarity in all transactions. Below are the details of our policy:

1.⁠ ⁠Return and Replacement Policy for Loose Gemstones:
– Returns or replacements for loose gemstones are subject to inspection and approval by GemRishi.
– Damages resulting from neglect or improper usage will not be eligible for returns or replacements.
– To be eligible for returns or replacements, the product must be accompanied by the original product certificate, original copy of the invoice, packaging, documentation, and any lab certificates provided.

2.⁠ ⁠Policy for Loose Gemstones:
– For loose gemstones with an invoice value up to Rs 49,999 (approx $769), customers can return the gemstone for a 100% money-back refund within a 10-day period, subject to meeting the conditions outlined above.
– For loose gemstones with an invoice value of Rs 50,000 (approx $770) and above, customers can opt for a replacement or choose another gemstone of equal value within the 10-day period, subject to meeting the conditions outlined above.

3.⁠ ⁠Policy for Gemstone Jewelry and Customized Jewelry:
– Customized jewelry, including rings, pendants, bracelets, etc., cannot be returned or replaced for money as GemRishi does not resell used gemstones.

4.⁠ ⁠Important Notes:
– Shipping charges are non-refundable.
– The cost of return shipment is borne by the customer.
– Any additional lab certificates ordered along with the gemstone will not be refunded.
– Refunds will be processed within 7-10 business days from the date of receiving the returned product. However, it may take an additional week for the refunded amount to reflect in the customer’s account due to processing times by credit card companies or banks.

• Please note that Shipping Charges, TAX/VAT and Duties are not refundable
• Return shipment is at the customers cost
• In case the payment is made through a credit card, the payment processing charges (5%) charged by HDFC Bank Payment Gateway is non-refundable
• For any payment through PayPal, no transaction fee is deducted
• Any lab certificate that may have been custom ordered besides the free certificate supporting the item, shall not be refunded in the return payment
• Refund will take 10 working days to process
• Kindly be advised that gemstones set in rings are non-returnable

Frequently Asked Questions: Returns & Replacement Policy:

1.⁠ ⁠Start of Return Period: The 10-day return period begins from the day the customer receives the product, as indicated by courier records.

2.⁠ ⁠Partial Return: Customers can return one of the multiple loose gemstones purchased under the 100% money-back return policy within the 10-day period.

3.⁠ ⁠Lost Documentation: In the absence of original documentation such as the product certificate, invoice, or packaging, customers are still eligible for returns within the 10-day period.

4.⁠ ⁠Return of Customized Jewelry: Custom jewelry, once created, cannot be returned or replaced.

5.⁠ ⁠Return Procedure:
– Customers returning loose gemstones must follow these steps:
– Return the gemstone within 10 days of purchase.
– Contact GemRishi’s Customer Support for a Return Authorization.
– Ensure all original accompanying items are included in the return package.
– Pack the items securely and use a reputed courier service with insurance.
– Avoid mentioning gemstones or jewelry-related terms on the package to minimize attention and theft risks.

At GemRishi, we are committed to facilitating a smooth and transparent return process for our customers. For any further inquiries or assistance, customers can contact our Customer Support team.